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School Data Management delivers a broad set of services that complement your School Information Data.
Training
School Data Management offers
comprehensive on-site training to provide end-users the knowledge and
exerience they need to install, use and maintain the system. Our
training materials are continuously reviewed and enhanced to offer the
latest information on the integration of all of your data sources.
Installation
School Data Management installation
and implementation techniques are continually refined in order to
deploy solutions as efficiently as possible.
Our technical team
is prepared to work along your side to put your system into production
as soon as possible to maximize the return on your investment, as well
as meet your district requirements.
Support
By choosing School Data Management,
you are guaranteed to find an organization and product that are
committed to the best service and product offerings in the industry.
When you call to School Data Management
for assistance, you speak directly with a support representative.
Support is available from 7:00 am to 7:00 pm (EST), Monday through
Friday.
Annual Software Support (Maintenance):
The annual maintenance for School Data Management application software entitles
the customer to the following services:
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• Access to School
Data Management support for one primary and one
secondary district staff member.
• Software updates,
available on a scheduled basis.
• Unlimited telephone
support via our 800 telephone line for any procedural or software issues
related to our products during normal School Data
Management business hours.
• Remote dial-in
capabilities of your computer system which permits us to diagnose
software.
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Project Management The Project Management program at School Data Management consists of the following phases:
Implementation Orientation
• A meeting with district personnel is scheduled in order to discuss the
implementation of EDU. This group identifies the personnel to be part
of the various implementation committees.
Evaluation/Assessment
• An assessment is completed to compile demographic information for the
district. An evaluation of the current hardware infrastructure is
completed in order to determine any hardware needs that must be met to
successfully implement EDU.
Role Identification
• This process identifies and establishes roles and the people who will
be assigned those roles. Those identified are responsible for the input
and maintenance of data in a particular module.
Conversion Stage
• A complete review of the existing student information is completed to
determine what is to be converted over to EDU.
Support Plan
• A plan is defined for district personnel to obtain EDU support. (The
district DBA, and if applicable the school DBA should be trained to
provide first line support for EDU).
Training Plan
• The training schedule, essential to the successful implementation of
EDU, is developed to prepare end-users to complete the tasks identified
for their role. |
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